Privacy Policy
Your personal data is safe with Hema, always handled with care and respect.
Privacy Policy
Last Updated: January 2026
1. Introduction
Welcome to Hema ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our blood donation matching service.
2. Information We Collect
We collect several types of information to provide and improve our service:
Personal Information: Name, email address, phone number
Health Information: Date of birth, biological sex, weight, blood type
Location Information: Country, city, and neighborhood information
Account Information: Login credentials, user preferences
Usage Information: How you interact with our service
3. How We Use Your Information
We use your information for the following purposes:
To match donors with blood donation requests from healthcare providers
To notify you of nearby donation opportunities
To verify your eligibility for blood donation
To improve and personalize our service
To communicate with you about your account and donations
To ensure the safety and security of our platform
4. Information Sharing
We share your information only in the following circumstances:
With Healthcare Providers: When there is a compatible blood donation request, we share relevant information with verified healthcare providers
With Your Consent: We may share information when you explicitly consent
Legal Requirements: When required by law or to protect rights and safety
Service Providers: With trusted third-party service providers who assist in operating our service
We never sell your personal information to third parties for marketing purposes.
5. Data Security
We implement appropriate technical and organizational measures to protect your information:
Encryption of data in transit and at rest
Secure authentication and access controls
Regular security assessments and updates
Limited access to personal information by authorized personnel only
However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. Your Rights
You have the following rights regarding your information:
Access: Request access to your personal information
Correction: Request correction of inaccurate information
Deletion: Request deletion of your account and data
Opt-Out: Opt out of donation notifications at any time
Data Portability: Request a copy of your data in a portable format
Withdraw Consent: Withdraw consent for data processing
To exercise these rights, please contact us using the information provided below.
7. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When you delete your account, we will remove your personal information from our active systems within 30 days.
8. Children's Privacy
Our service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of the service after changes are posted constitutes acceptance of the updated Privacy Policy.
11. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:
Email: privacy@hemadonation.com
Address: 97 Ebitu Ukiwe St. Jabi
Phone: +234 814 329 3156
